Elmst Limited & Associated Online Casinos
Elmst Limited is a Malta-based iGaming operator, licensed and regulated by the Malta Gaming Authority (MGA). This Privacy Policy outlines how we collect, use, store, and safeguard your personal data when you engage with any of our online casinos, including Slotsquad, Slotpony, Sugarino, Richmoose, Reblz, Spinsweet, and Slotmojo.
Your privacy and data protection rights are of the utmost importance to us. We ensure all data handling practices are in full compliance with the General Data Protection Regulation (GDPR) and other applicable Maltese and European privacy laws.
Scope
This Privacy Policy applies to all users of our platforms, including visitors, registered players, and account holders. By using any of our casino websites or services, you agree to the practices described in this policy.
What Data We Collect
Elmst Limited may collect personal and technical data depending on how you use our platforms. This information is collected either directly (e.g., through registration forms) or indirectly (e.g., via cookies and technical logs).
| Type of Data | Description |
|---|---|
| Personal Information | Full name, date of birth, nationality, gender |
| Contact Details | Email address, phone number, residential address |
| Account Information | Username, password (encrypted), gaming activity, account preferences |
| Financial Data | Deposit and withdrawal history, payment methods used, billing information |
| Technical Data | IP address, browser type, device model, login history |
| Usage Data | Games played, time spent, navigation behavior, interaction with promotions |
| Communication Logs | Support tickets, live chat messages, complaints |
How We Use Your Data
The data we collect is used for clearly defined purposes that are essential for operating a licensed and secure iGaming business:
- To verify your identity and age, as required by law
- To open, maintain, and manage your casino account
- To process financial transactions, including deposits and withdrawals
- To ensure compliance with AML (Anti-Money Laundering) and fraud prevention regulations
- To deliver targeted promotions, bonuses, and loyalty rewards
- To provide customer support and resolve disputes
- To analyze platform performance and improve user experience
- To enforce our Terms & Conditions and protect platform integrity
We only process your data when we have a legal basis to do so, which may include your consent, a contractual necessity, or a legal obligation under MGA licensing rules.
Cookies and Tracking Technologies
Our websites use cookies and similar tracking technologies to improve user experience, track performance, and support marketing efforts. These technologies allow us to recognize returning users, remember preferences, and analyze site activity.
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Necessary for site functionality and security |
| Functional Cookies | Remember user preferences and settings |
| Analytical Cookies | Help us understand how users interact with the site |
| Marketing Cookies | Allow us to deliver relevant ads and promotions |
You can manage cookie settings through your browser at any time. Please note that disabling cookies may affect the usability of some features.
Sharing Your Data
We do not sell your personal information. However, certain data may be shared with third parties strictly for operational, legal, or compliance purposes.
We may share your data with:
- Licensed payment service providers to facilitate deposits and withdrawals
- Regulatory bodies such as the Malta Gaming Authority upon legal request
- Game suppliers and software platforms for integrated services
- Customer service platforms and verification providers
- Analytics and fraud prevention providers
- Legal authorities if required under law
All third parties are bound by data processing agreements to ensure the confidentiality and security of your data.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, and to comply with legal obligations. This includes retention periods required under MGA regulations and financial reporting laws.
Inactive accounts may be retained for up to five years following account closure, in line with anti-money laundering legislation and data auditing standards.
Security of Your Information
Elmst Limited implements strict technical and organizational security measures to protect user data from unauthorized access, alteration, or disclosure. These include:
- SSL encryption for all data in transit
- Encrypted storage for sensitive account information
- Role-based access controls for internal staff
- Regular vulnerability assessments and penetration testing
- Secure backup and data recovery protocols
Although no online system is entirely immune to risks, we continuously monitor our infrastructure and take all reasonable precautions to maintain secure casino sites.
User Rights Under GDPR
If you are located within the European Economic Area (EEA), you have specific privacy rights under the General Data Protection Regulation. These include:
- The right to access your personal data
- The right to request correction of inaccurate data
- The right to request deletion of your data (under certain conditions)
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent at any time
- The right to lodge a complaint with a supervisory authority
To exercise any of your data protection rights, please contact us at [email protected]. We will respond to all requests within the legally required timeframe.
International Data Transfers
As Elmst Limited serves users from multiple jurisdictions, including outside the EU, some data may be transferred to or stored in third countries. We ensure that all international transfers comply with GDPR and use appropriate safeguards, such as standard contractual clauses and agreements with our data processors.
Responsible Gambling and Data
Elmst Limited is committed to promoting responsible gambling. In line with this commitment, we may use your data to monitor gaming behavior and identify signs of problem gambling. This data-driven approach enables us to take proactive measures, such as setting limits, issuing warnings, or offering self-exclusion tools.
Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in legal, regulatory, or operational practices. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes implies acceptance of the revised terms.